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Module 01 - Introduction

Module 02 - DPO

Module 03 - PIA Workshop

Module 04 - PMP

Module 05 - PDP

Module 06 - BRP

EITSC Public Training Schedule for 2014

Journey to Productivity Using Advanced MS Excel Capabilities
20-21 November 2014
EITSC Training Hub Makati City, Philippines

Journey to Greatness: English Proficiency in the Workplace
26-27 November 2014
EITSC Training Hub Makati City, Philippines


Journey to Excellence: Sharpening Your Business Writing Skills
3-4 December 2014
EITSC Training Hub Makati City, Philippines

The Winning Advantage: Work Attitude and Values Enhancement
9-10 December 2014
EITSC Training Hub Makati City, Philippines

Journey to Productivity: Financial Modeling and Forecasting Using MS Excel
15-16 December 2014
EITSC Training Hub Makati City, Philippines

Journey to Productivity Using Advanced MS Excel Capabilities
17-18 December 2014
EITSC Training Hub Makati City, Philippines


Disclaimer: The training schedule contained in this website is for information purposes only. While we endeavour to keep the information up to date and correct, the public trainings are liable to get cancelled / deferred under exceptional circumstances.

Fourteen (14) Participants Learned That There's More to MS Excel Than Meets the Eye

Good Job to all who participated to the recently concluded workshop in Advanced MS  Excel Capabilities last July 2-3, 2014 at the EITSC Training Hub, Makati City.

Good job, indeed and see you again in one of our next workshops!


KPMG Executive Leadership Team of the Year

Winner:  Magsaysay Maritime

Finalists: ADEC Group, Concentrix, Fluor Philippines, Magsaysay Maritime, Sitel Philippines, SN Aboitiz Power, Startek, TELUS International Philippines, Thomson Reuters Manila

NorthgateArinso Top Employer Organization

Winner:  Hitachi Global Storage Technologies 

Finalists: Aegis Limited, Convergys Philippines Services, Hitachi Global Storage Technologies Philippines, JP Morgan Chase Bank, Maersk Global Service Centres, Maxim Philippines Operating Corporation, Sitel Philippines, TELUS International Philippines

PLDT ALPHA Enterprise Global Filipino Executive of the Year

Winner:  Marife Zamora 

Alfredo Bengzon - The Medical City

Antonino Aquino - Ayala Land
Bansan Choa - I-Remit
Doris Ho - Magsaysay Maritime Corporation
Hans Sicat - The Philippine Stock Exchange
Marife Zamora - Convergys Philippines
Miguel Garcia - DTSI
Philippe Lhuillier - P.J. Lhuillie
Rose Montenegro - Makati Medical Center

Jones Lang LaSalle Expatriate Executive of the Year

Winner:  Maulik Parekh

Erik Nielsen - Regus Service Centre

Maulik Parekh - SPI Global
Philippe Reveilhac - Schneider Electric
Steve Barker - Sitel Philippines Corporation

Blue Cross Most Admired Board of Directors

Winner: RCBC 

Finalists: Food & Beverage Incorporated, RCBC, Sagip Ka 2000 Foundation, Sun Life Financial

BusinessMirror Most Innovative Company

Winner:  I-Remit

Finalists: ADEC Group of Companies, Concentrix, I-Remit, J Mango, The Philippine Stock Exchange, Puratos Philippines, Sitel Philippines Corporation

Ford Quality Excellence Company

Winner:  Shangri-La Hotels 

Finalists: Maersk Global Service Centres (Phils.), Maxim Philippines Operating Corporation, RCG Information Technology Philippines, Schneider Electric (APC), Shangri-La Hotels and Resorts in the Philippines,WNS Global Services Philippines

Getty Images/GetCre8ive Sales & Marketing Team of the Year

Winner:  Coca-Cola Bottlers Philippines

Finalists: Coca-Cola Bottlers Philippines, Eton Properties Philippines, HSBC – Global Publishing Services

Teleperformance Finance Team of the Year

Winner:  Ayala Land 

Finalists: Ayala Land, Cognizant, Fluor Philippines, Maersk Global Service Centres, TELUS International Philippines

Accenture Technology Team of the Year

Winner:  NetSuite Philippines 

Finalists: BPI, Cognizant, NetSuite Philippines, RCG Information Technology Philippines, TELUS International Philippines

Lifetime Contributor:  Henry Schumacher

Lifetime Contributor:  Cesar Virata

International ICT Awards 2012

International ICT Awards 2012 will highlight the organizations that have made the Philippines the world's preeminent destination for Business Process Outsourcing (BPO).  In its 6th year, it is the largest event of its kind in Southeast Asia and one of the most closely watched in the world for the sector.  Celebrate with us, the industry that has changed forever the economic history of the Philippines. 
International ICT Awards 2012 will be held on the evening of Thursday, March 29th at the Grand Ballroom of the Marriott Hotel Manila.  Details are available at the Official Event Website at http://www.ict-awards.org
The star-studded Board of Judges includes some of the most prominent leaders in the ICT industry and they want to know everything they can about your favourite BPO organization.
The Official Nomination Form and Awards Criteria are available from the Official Event Website at this location: http://www.ict-awards.org/index.php/ict-nominate/   In order for your company to be considered for these important international awards, send your completed forms before the nomination cut-off date of Monday,
February 27th, 2012.   
More information about the grand event will follow.  International ICT Awards 2012
(http://www.ict-awards.org/) is jointly organized by the Business Processing Association of the Philippines (BPA/P), the nation's powerful BPO representative to the global business community and one of the world's largest BPO industry associations and the Canadian Chamber of Commerce of the Philippines

To stay in stride with the digital future, CeBIT is the place to be.

Munich/Hannover. The countdown for CeBIT 2012 has begun. "This year's CeBIT is about to add to its global renown as the foremost event for digital technologies," remarked CeBIT Senior Vice President Frank Poerschmann at the launch of the CeBIT Previews in Munich on Tuesday. "For everyone who aims to stay in stride with the digital future - be it for entrepreneurial, work-related or personal reasons - CeBIT is the place to be."

From 6 to 10 March, CeBIT visitors will be treated to very latest digital trends, industry news and inspired innovations at the tradeshow's home base in Hannover, Germany. Trending topics identified by leading think tanks - Big Data, Cloud Computing, Mobility and Social Media - are the focus of the upcoming event, under the overarching theme of "Managing Trust - Trust and security in the digital world." Solutions and concepts dedicated to these topics will be featured in particular at the CeBIT Security World and the Professional Data Center, with thematic tie-ins enjoying high visibility throughout all of CeBIT.

Safety and security concepts for urban centers and the secure transfer and storage of medical information are just a few examples of what's hot this year in the "CeBIT gov" showcase. "CeBIT lab" will spotlight 3D technologies, the Internet of things, the semantic web and the open cloud.

"The R&D hot spot at CeBIT is making a stronger showing than ever this year. For the first time ever, `CeBIT lab' fills an entire hall, also featuring the Resources & Career initiative with a host of activities and services for job-seekers and recruiters," explained Poerschmann. CeBIT is thus set to underscore its well-earned reputation as the largest job and career market in the digital world.

CeBIT is the only place in the world where the IT, telecommunications, electronics and content industries get together to explore common ground, and the only event capable of revealing synergetic opportunities as they arise from on-going market convergence. Visitors can quickly and efficiently get a grasp of the entire ICT landscape, experience the latest solutions first hand, share visions and make important business contacts. "CeBIT is about doing business. And we'll be introducing new services to enhance our standing as the most efficient platform for lead generation. In the Information Center at the very heart of the CeBIT showground, over 3,000 square meters (approx. 32,300 sq. feet) are exclusively reserved for the Match & Meet service - an added-value offering like no other in the world," remarked Poerschmann.

Many special displays such as the CeBIT i-land with its smartphone accessories, the automotive platform Destination ITS and the innovation-rich Code_n 12 showcase give visitors a chance to invite visitors to experience new technology up close and hands on.

The CeBIT Global Conferences are another visionary offering, giving CeBIT attendees the chance to connect with prestigious speakers from around the world. More than 60 shakers and movers of the international ICT scene are on hand to deliver keynote speeches, give targeted presentations and participate in panel talks. The line-up of high-caliber speakers includes the likes of Dr. Werner Vogels (CTO, Amazon), Dr. Michael Gorriz, (CIO, Daimler), Jeremy Doig (Engineering Director, Google), Jacob Aqraou (Senior Vice President, eBay) and Dr. Steve Garnett (Chairman and President, Salesforce Europe). For the first time, the world's largest social network Facebook is also represented at the leading global ICT conference, in the person of its Director of Policy in Europe, Richard Allan.

Visitors have the opportunity to explore certain themes more extensively in guided tours and workshops, and answers to specific questions are also available at some 30 different forums.

The cross-industry C3 Conference is being held for the first time at CeBIT 2012. Under the topic triad of "Content - Creativity - Convergence", publishers, game developers, music and film producers will be exploring synergies with the ICT industry and future business models.

Everything positioned at the the interface of digital technologies and the automotive industry is now bundled at CeBIT under the title "Digital Drive". "CeBIT is the platform not just for digital lifestyles, but also for digital drivestyles. They're an integral aspect at CeBIT," said Poerschmann. A conference is also dedicated to the topic: automotiveDAY on Thursday, 8 March. Speakers include top experts from Audi, BMW, Daimler, Lamborghini and Volkswagen, who will be addressing challenges being faced by the automotive industry together with fellow experts from the digital realm.

CeBIT is also a regular meeting place for IT managers who use the event to cultivate key contacts, gather new expertise in workshops and expand their networks. "In our House of CIOs in Hall 4, we expect to host more than 700 IT executives from the largest companies around the world. CeBIT is the only event that can boast such a high concentration of C-level executives," stressed Poerschmann.

As always, entertainment is also on the CeBIT 2012 agenda. Daily concerts are being offered on the Sounds stage as part of the "CeBIT life" showcase. Barmer GEK is contributing an athletic activity program, and the international gaming community will be gathering at the Intel Extreme Masters.

CeBIT 2012 opens on 6 March. German Chancellor Dr. Angela Merkel will preside over the Opening Ceremony in the Hannover Congress Centrum on the eve of CeBIT. Brazilian President Dilma Rousseff is also expected to participate, on behalf of the official Partner Country of CeBIT 2012. On behalf of the digital industry, a keynote will be given by Eric Schmidt, Executive Chairman of Google. The audience of over 2,000 VIPs will also be treated to insight by Dr. Dieter Kempf, President of the German Federal Association for Information Technology, Telecommunications and New Media (BITKOM), and David McAllister, Premier of the State of Lower Saxony.

Smart Efficiency and Metropolitan Solutions at Hannover Messe 2011

When the next HANNOVER MESSE opens in early April the focus will be on "smart efficiency" - a theme underlined by exhibitors from 65 countries showcasing more than 5,000 innovations from the entire industrial spectrum. Speaking in Hannover on Tuesday, Dr. Wolfram von Fritsch, Chairman of the Board at Deutsche Messe AG, reported: "The mood among the exhibiting companies is good; they are encouraged by the positive growth indicators. Everyone involved thinks that this year's HANNOVER MESSE will be an exceptional event." He added that HANNOVER MESSE 2011 "would not only reflect industry's continued innovative capabilities, but also show that industry is already able to deliver workable solutions to global challenges such as mobility, climate protection and the efficient management of resources. It is really just a question of implementing these solutions."

The organizers have stated that the event has attracted over 6,500 companies from 65 countries. Approx. half of the exhibitors expected at HANNOVER MESSE come from outside Germany. "With its line-up of 13 leading trade shows HANNOVER MESSE 2011 will be a tour de force. We have targeted the right themes and areas. The event boasts an extremely international profile and market conditions are encouraging. We expect this year's HANNOVER MESSE to be the best since ten years," said von Fritsch. Excluding the host nation, the top five countries in terms of exhibitors will be China, Italy, France, Turkey and Switzerland. Exhibitors have booked a total display area of over 220,000 square metres at HANNOVER MESSE 2011.

According to von Fritsch, the economic indicators and market trends are very positive for this year's HANNOVER MESSE. The German Engineering Federation (VDMA) expects production to grow by ten percent in the current year, while the German Electrical and Electronic Manufacturers' Association (ZVEI) has forecast growth of approx. six percent in 2011.

"Smart Efficiency" is a keynote theme

Despite stable growth rates in Germany, industry remains vigilant in its efforts to reduce costs as well as develop new processes and innovations and quickly bring them to the marketplace. Increasing energy costs make the conservation and efficient use of resources a priority. In this context, the motto of HANNOVER MESSE 2011 - Smart Efficiency - is a constant theme of all the leading trade fairs at Hannover. All the display categories - whether Automation, Energy, Power Transmission & Control Technology, Industrial Supply, Production Technology or Research & Technology - focus on the keynote theme of Smart Efficiency with special dedicated presentations, panel discussions and workshops. One example of "smart efficiency" is the use of modern lightweight engineering materials geared to reducing the amount of energy and material resources used in manufacturing processes, thus making products more cost-efficient. Companies that develop and supply lightweight materials and engineering solutions will use HANNOVER MESSE to showcase their new products, processes and services and highlight applications for diverse sectors.

Smart Efficiency is also a core theme of the "Mobility" display. Over the next ten years Germany is set to become a leading international market for electric mobility. In this connection, approx. 300 companies will be exhibiting the relevant technology and solutions at HANNOVER MESSE 2011.

"Metropolitan Solutions" will highlight solutions for urban infrastructures

The display category "Metropolitan Solutions" makes its debut this year. The event, which takes place in Hall 8, will focus on technologies and solutions for urban infrastructures. Major cities and metropolitan areas with populations of ten million plus are facing new and increasing challenges - for example, meeting the rising demand for electricity and water supplies, transport and mobility problems, as well as building infrastructures. More than 20 exhibitors, including companies such as Siemens, Imtech and Deutsche Bahn (German Railways), will be showcasing metropolitan solutions, model projections and reference projects. Institutions and organizations such as the International Society of City and Regional Planning (Isocarp) and the World Bank will also be represented. Furthermore, there will be a high-calibre forum at which internationally acclaimed speakers will present exemplary projects, offer insights into the role of different technologies and elucidate on the solutions shown at "Metropolitan Solutions".

Over 230 exhibitors at Partner Country France

More than 230 exhibitors will be representing France with diverse displays dedicated to "Innovation for sustainable growth". The main emphasis of the French presentation will be on energy, mobility, energy efficiency, industrial supply and R&D. Exhibitor participation at Partner Country France has been organized by UBIFRANCE, the French Trade Office.

The central French stand is situated in the trade show "Energy" in Hall 13 (Stand D 10). A total of nine UBIFRANCE stands boasting joint displays will be located across the Exhibition Grounds. Numerous delegations from France have registered for HANNOVER MESSE 2011.

German Chancellor Dr. Angela Merkel and the French Prime Minister Francois Fillon will open HANNOVER MESSE 2011 at a ceremony on the evening of 3 April in the Hannover Congress Centrum. Other speakers include Prof. Dr. Annette Schavan, the German Minister for Education and Research, David McAllister, the Premier of Lower Saxony, and Prof. Dr.-Ing. Hans-Peter Keitel, the President of the Federation of German Industry. The trade fair itself opens on the following morning, 4 April, at 9.00 a.m.

About HANNOVER MESSE (the Hannover Fair)

The world's leading showcase for industrial technology is staged annually in Hannover, Germany. The next HANNOVER MESSE will be held from 4 to 8 April 2011, with France to be featured as its official Partner Country. 13 flagship fairs are taking place under the umbrella of HANNOVER MESSE 2011: Industrial Automation - Motion, Drive & Automation - Energy - Power Plant Technology - Wind - MobiliTec - Digital Factory - ComVac - Industrial Supply - CoilTechnica - SurfaceTechnology - MicroNanoTec - Research & Technology. In 2011 the spotlight will be on industrial automation, energy technology, power transmission and control, industrial subcontracting and services as well as cutting-edge technologies.

Keynote Trends at CeBIT 2011 for Business and Consumers

Hannover, Germany. CeBIT showcased the gamut of digital innovations this year.  Along with the keynote theme of "Work and Life with the Cloud," there was a clear focus on tablet PCs and smartphones, business solutions and applications for the new German identity card. Other top-draw topics included 3D (with and without glasses), IT security, cloud-based print technologies, intelligent networking for health and traffic applications and sustainable energy concepts for businesses and households.

Some 40 new tablet PC providers appear at show

Back in 1983, IBM presented its first personal computer at Hannover Messe, selling for roughly $3,000. More than a quarter of a century later, the exhibits at CeBIT 2011 featured tablet PCs and Webpads which visually consist of little more than a screen, running primarily on Google's Android operating system and Microsoft Windows 7. "Tablet PCs are establishing themselves as a separate computer category alongside desktop computers, notebooks and netbooks," said Dr. August-Wilhelm Scheer, President of the German Federal Association for Information Technology, Telecommunications and the New Media (BITKOM), at CeBIT 2011. Well over 40 new models featuring finger-friendly gesture control were on display. Visitors were especially interested in models that ran on the new 3.0 version of Android ("Honeycomb"), featuring an interface with eye-catching 3D effects. This requires the use of the latest tablet hardware generation, and some of the devices presented at CeBIT already boasted dual core processors with a minimum clock frequency of 1 gigahertz.

Smartphones evolving into mini-PCs

Smartphones manufactured in 2011 have similar levels of power packed behind the screen. These new high-tech mobile phones can be more accurately described as mini computers capable of telephony. They can run a huge array of small applications ("apps") catering to every aspect of everyday life, making them increasingly essential for business and leisure use. While CeBIT 2011 was still in progress, BITKOM issued its forecast of a 36-percent jump in German sales of smartphones for the current year. A bright future in particular is predicted for products which feature docking stations, thus making mobile phones the link between a traditional keyboard and a large screen, while the software for these data-intensive applications is stored on the Web. CeBIT 2011 featured live displays of mobile connectivity in action, as well as of the first mobile phone which can record and display 3D photos and videos.

Mobile Web and TV represent challenge for data networks

There is no sign of any falloff in network hunger for bandwidth: Survey results indicate up to five-fold growth in fixed-line data traffic volumes through 2013, and an up to 60-fold increase for mobile networks. To meet this ever-increasing demand, Germany's two leading network operators confirmed at CeBIT 2011 that further expansion of the required high-capacity broadband networks would continue unabated. They plan to achieve this with a mix of leading-edge technologies, including fiberglass and copper connections and mobile broadband technologies such as HSPA+, LTE and WLAN. This flexibility will provide the basis for a multi-gigabit broadband network with comprehensive territorial coverage. Internet-capable TV sets are also expected to become more popular in 2011. The new open standard HbbTV is based on existing technologies, and is supported by many suppliers in the consumer electronics sector.

The Web as a huge data cloud

According to the analysts at IDC, cloud computing will account for 10 percent of all global IT expenditure by 2013. Rather than investing in their own technical infrastructure, companies are increasingly renting the resources they need over the Internet. This means that a real server can be used jointly by multiple virtual servers, boosting capacity utilization and allowing savings in energy consumption of over 50 percent. Cloud sales revenues with business and private customers are expected to soar by around 55 percent this year to reach a total of 3.5 billion euros. Experts are also predicting that around 10 percent of IT expenditure in Germany will be spent on cloud technology in 2015.

CeBIT 2011 held a mirror to this megatrend with its keynote theme of "Work and Life with the Cloud". Apart from offering even greater computing power and memory capacity, the cloud also provides applications and entire system landscapes for all kinds of terminal devices. Company employees with a smartphone, tablet PC or netbook can keep working on their office documents while traveling from place to place, virtually without interruption - because rather than being chained to local hardware, desktops are increasingly likely to be located in a protected data cloud. Government organizations can also benefit from this technology. CeBIT 2011 featured examples of the interoperable use of cloud technologies, with no media discontinuity problems. Private users are also increasingly storing their photos, videos and e-mails on the Web rather than on their own hard disk. Data can be accessed online from any device, then shared with others: Work and life in the cloud was clearly one of the standout themes at CeBIT 2011.

Industry focus on security solutions

The prospect of extending their IT infrastructure into the cloud is confronting many companies with new challenges in data and workflow protection. High-security key management systems, presented by leading security providers at CeBIT 2011, ensure that only authorized users can access data stored in the cloud. Private users are increasingly purchasing IT and Internet security services provided directly from the Internet. Security-as-a-service, for example, is often provided free of charge or for a small extra fee for new operating system licenses, in the form of anti-virus protection and firewalls. CeBIT 2011 also included displays of the latest protection software for today's smartphones, which are increasingly exposed to hacker attacks due to their rapid growth in use. National governments also face IT security challenges: BITKOM reported that 78 percent of all German Internet users would like to see more government protection on the Web, particularly against terrorism and crime.

Premiere for new German ID card

In her keynote speech at the Opening Ceremony for CeBIT 2011, German Chancellor Angela Merkel appealed for greater legal security for Web users. A key role is to be played here by the new national ID card, for which a raft of applications was presented at the trade show. This new card-sized ID will soon function as an identification tool for online shopping, registration and citizen-government transactions. Instead of having to wait in line at the reception desk of a government office, citizens with an ID card will be able to submit their pension application or vehicle registration directly via the Internet. Deutsche Messe became the first company to make practical use of the new ID card by giving its holders free admission to CeBIT 2011, subject to prior activation of their ID cards' online functionality.

3D without special glasses

This has been the year of three-dimensional images on PC displays and gaming consoles, and several manufacturers presented devices for this purpose in Hannover. Deutsche Messe staged a display dedicated entirely to 3D: "Next Level 3D". This special showcase featured systems for which viewers no longer even to wear special glasses. Autostereoscopic displays use two cameras to track the viewer's eye movements, on the basis of which the system computes how the image elements required for 3D need to be arranged. The presentation also included a single-user, touch-free, gesture-controlled display.

Business software with networking potential

The many exhibitors who returned for this year's CeBIT included leading printing specialists like Canon and Xerox. CeBIT 2011 revealed a trend towards intelligent managed print services (MPS) which can save costs and enhance productivity. Mobile and cloud-based print solutions for printing documents stored on a mobile phone or tablet PC, for example, are also establishing a strong market presence. The IT tradeshow also unveiled some new trends in enterprise resource planning (ERP). Successful companies have long seen ERP as more than just a system for financial accounting and effective management of their machinery. The flexible solutions highlighted in Hannover can easily be extended to include cloud services and apps. Another major growth market involves the networking of machines, i.e. "machine-to machine communication" (M2M). The future will see literally billions of such mobile data transfer communications - for example networked taxis to minimize waiting times for passengers and downtimes between fares for drivers. Elevators will report faults to the maintenance operator in a matter of seconds, and power meters will forward consumption data via mobile networks.

Firms discover potential of social media

Social networks also featured strongly at CeBIT 2011, particularly in terms of their use for corporate internal communications. Many firms are looking for ways to interact directly with customers, potential employees or other stakeholders. Twitter also provides a news medium that allows for fast and direct exchanges with specific target groups. Social media are also increasingly being used within companies on the basis of Enterprise 2.0 technologies. Internal blogs, wikis and forums are all effective channels for exchanging experience, opinions and knowledge among employees.

Intelligent network in health and transport sectors

Over the last ten years, expenditure on the German health system has risen by about one-third to over 260 billion euros per annum. The ongoing demographic shift will result in increasing numbers of healthcare consumers, yet declining numbers of people paying in. To cut down on costs, it will be necessary to create more effective networking between hospitals, physicians and patients with state-of-the-art ICT systems - for example through online monitoring. Smartphones have started to play a key role in this area, thanks to their outstanding connectivity and innovative mobile health applications. This was showcased in several displays at CeBIT 2011.

Apps conquer automotive industry

CeBIT featured several manufacturer presentations of connectivity solutions for automobile cockpits, combined with Internet access, user-friendly voice control and a touch screen. Today's drivers can have their e-mails read aloud, dictate a reply or use infotainment services, and the equipment options available in today's cars also include intelligent navigation services for fleet operators and logistics service providers. These systems interact with virtually any kind of communication device, from joysticks to smartphones. The motor vehicle literally becomes a wireless LAN hotspot on wheels. And far from being limited to luxury models, these technologies are also provided for compact automobiles, as could be seen at CeBIT 2011. This year's show also focused on intelligent traffic management systems, because as well as creating needless CO2 emissions, constant traffic jams cost the economy billions of euros.

Research institutions and telematics companies used CeBIT 2011 to present technologies that will soon allow the improved management of traffic flows - rom intelligent traffic lights signaling the optimum driving speeds to keep traffic moving in regular "green waves" through our city streets, to the TMC successor TPEG (transport protocol expert group), which combines traffic data from a range of sources to provide almost real-time navigation. Advanced IT solutions are also bringing genuine benefits for the electromobility sector, as an important step on the path to a low-emission automotive future. This was impressively illustrated by a number of application scenarios displayed at CeBIT 2011.

Sustainable energy concepts for businesses and households

The EU Renewable Energy Directive requires that 20 percent of energy be generated from renewable sources by 2020. That target can be only be met if energy utilities, the IT industry and the public sector work hand in hand to develop an infrastructure that provides for the required data reading services (smart meter), load management capability (smart grid) and household appliance management functions (smart home). At CeBIT 2011 key decision-makers discussed this important new challenge at the "IT Meets Energy" Smart Grid summit at the CeBIT Global Conferences program, accompanied by displays of the first market-ready products in the "CeBIT life" exhibition sector. This speaks for a new, billion-euro growth market for the IT industry, which CeBIT - as the world's biggest innovation showcase for the digital industry - is eager to promote.

The next CeBIT will be staged from 6 to 10 March 2012 in Hannover, Germany.

Breakfast Sessions: Managing Global Sourcing Complexity

The European Chamber of Commerce of the Philippines (ECCP), the Business Process Outsourcing Association of the Philippines (BPAP), and Trestle Group have joined hands to promote the Philippine IT/ BPO capabilities in Europe. We are of the opinion that more European MNCs could benefit from the excellent experience of BPO companies in the Philippines and consider moving shared services to this country.


The Trestle Group is organizing executive breakfast sessions on "Managing Global Sourcing Complexity" in Frankfurt, Germany on 22 September 2010 and in Zuerich, Switzerland on 06 October 2010.

These events provide insights into best practices in:

    * implementing multisourcing strategies,
    * managing human resources and communicating change,
    * evaluating locations and knowing when to move,
    * utilizing captive centers versus third party providers,
    * balancing provider and client expectations,
    * outsourcing combined with IT/ Infrastructure leasing, and
    * new trends in outsourcing.

Executives of European MNCs in the Philippines or those people in headquarters who are involved in outsourcing considerations or in shared services are invited to these events.

Audience is limited to industry professionals.

Please RSVP
by July 30, 2010 to frankfurt@trestlegroup.com.
by August 20, 2010 to zurich@trestlegroup.com.

The 2010 World's Best Outsourcing Providers and Advisors

The International Association of Outsourcing Professionals has recently released its global outsourcing rankings for 2010.  As an independently judged ranking of the world's best outsourcing service providers and advisors, the Global Outsourcing 100 has become a valuable resource to help companies compare providers and advisors using an objective methodology.


The leading players were judged accordingly to strong customer references, management capabilities, balanced performance and demonstrated competencies as well as the provision of services allowing companies to realize greater value, business flexibility, and lower cost structures in an industry of higher skilled knowledge-based activities.


The top leaders are: (1) Accenture, U.S; (2) Infosys Technologies, India; (3) Sodexo, France; (4) Wipro Technologies, India; (5) IBM, U.S.; (6) ISS, Denmark; (7) Tata Consultancy Services, India; (8) ARAMARK, U.S.; (9) CSC, U.S.; and (10) Convergys, U.S.


The leading 10 advisors are: (1) TPI, (2) EquaTerra, (3) Alsbridge, (4) KPMG, (5) Kirkland & Ellis, (6) Quint Wellington Redwood, (7) Morrison & Forester, (8) Baker & McKenzie, (9) Gartner and (10) Booz & Company.


(19 April 2010, www.outsourcingprofessional.org)

CeBIT Australia 2010 - An Opportune Platform for Philippine IT/ BPO Companies

After gaining the highest turn-out in terms of won contracts/ partnerships last year, the Business Processing Association of the Philippines (BPAP) in cooperation with the Commission on Information and Communications Technology will be coming back to Australia this coming May to attend and participate at the "CeBIT Australia 2010" in Sydney.

BPAP will be leading another team to "CeBIT Australia 2010" trade show in Sydney this coming May 24-26 and would like to invite Philippine companies to be part of the Philippine Delegation. Last year, the Philippine booth registered a walk-in traffic of more than 1,500 individuals and a Philippine networking seminar was attended by more than 200 guests.

Take advantage of discounted participation costs as this will be funded with the help of the government. Interested companies are requested to contact BPAP at +63 2 817-2727 and look for Mr. Martin Crisostomo.

Philippines @ the 2010 World Expo in Shanghai

The Philippines will make an all-out effort for a fabulous display at the 2010 World Expo 2010 in Shanghai.  From 01 May to 31 October 2010, about 70 million potential tourists and investors from 200 nations are expected to take part in this grand international gathering.

Showcasing the country's history and cultural essence to the world, the Philippine Pavilion will be approximately 2,000 square meters.  According to the Department of Tourism, the Philippine presentation will have the theme "displaying cities," highlighting the interaction between humanistic urban development and mankind as well as cities and environment through animation technology. With the concept or arts and achievement/ responsibility, it will show how the Filipinos incorporate urban construction with design, planning, management and sustainability and blend music and performance into the design and planning of specific cities.

The Center for International Expositions and Missions (CITEM) is preparing a special zone at the upcoming Shanghai Expo in October 2010, and is seeking participants to this endeavor.  Please contact CITEM for further information.  

Top 10 Outsourcing Trends in 2010

According to the International Association of Outsourcing Professionals, companies will return to using outsourcing to recapture innovation and provide flexibility in 2010 versus simply saving money, but global economic uncertainty will continue to impact the industry.


The top 10 trends to watch for in 2010 are:


1. Delayed Deals Get the Green Light

The economic downturn over the past 12 to 18 months put many outsourcing deals on hold. Companies are now forging ahead with renewed confidence in the stability and growth of economic markets.


2.  Desperately Seeking Value

The tremendous pricing pressure on outsourcing deals renegotiated in 2008-09 will lead some companies to realize that deep pricing cuts have damaged relationships and the business value that outsourcing brings. Providers and customers will re-negotiate contracts more collaboratively to regain innovation and flexibility, and enhance total value.


3. Flexibility to Get Out of Contracts   

With uncertainty still surrounding the economy, companies will hesitate to make long-term commitments with outsourcing service providers because of the fear of the unknown.


4. Uncertainty Leads to Consolidation

Global economic uncertainty, currency fluctuations and other market forces will encourage increasing levels of mergers and acquisitions on a global basis, particularly among service providers.


5. Outsourcing Hiring Return

Expect to see growth in new graduate hiring in emerging outsourcing locations as well as wage increases of 8 to 10 percent in India and many other Asia Pacific locations, while the U.S and Western Europe will see much smaller raises.


6. New Outsourcing Destinations Emerge

Rising geographies in Central and South America will take market share away from traditional outsourcing locations, such as China.

7. New Destinations Differentiate Themselves

As new destinations emerge, the competition among outsourcing providers will intensify, leading parts of the world – particularly the BRIC nations – to differentiate themselves through professional certification, such as the COP designation, and training and education programs.


8. Tooling Up with Technology

Companies will increasingly make use of advanced management practices, tools and technologies – such as ORM and cloud computing – to provide improved value and operational flexibility and performance.


9. Social Responsibility

Outsourcing practices will continue to be impacted by increased environmental awareness and social responsibility. The industry will be called on to step-up its role as a leader in corporate social responsibility globally.


10. Political Shifts

Increased government regulations and the resulting need for compliance will affect outsourcing in the coming year.



(30 December 2009, www.outsourcingprofessional.com)

Forum on Dual Training in the IT/BPO Sector with Launching of Training Resources and Inauguration of the EITSC Computer Laboratory at UP-ITTC

As part of the human capacity building project co-funded by the European Union and the Hanns Seidel Foundation/Germany (HSF), the European IT Service Center Foundation, Inc., (EITSCFI), in cooperation with the HSF and UP System Information Technology Foundation, Inc. (UPSITF), invite you to a

Forum on Dual Training in the IT/BPO Sector

with Launching of Training Resources

and Inauguration of the EITSC Computer Laboratory at UP-ITTC

06 November 2009 (Friday)
0830H - 1300H
UP-NISMED Auditorium, UP Diliman, Quezon City

The key objective of the Forum -- to forge Dual Training partnerships between educational institutions and industry and further enhance Dual Training System (DTS) advocacy -- will be tackled during the first part of the activity, which will feature prominent speakers from the IT/BPO industry, the academe and key authorities on DTS.  The emphasis of this activity is the formalization and signing of collaboration agreements between educational institutions and industry partners.

The Launching of Training Resources developed by the Project for the IT/ BPO Industry will be the highlight of the second part of the activity.  These include competency standards, a competency-based curriculum and 53 self- contained modules on Contact Center Servicing. These training resources were borne out of the dynamic working partnership among the Project partners, the University of Makati and Rainmaker Asia, Inc.

The third part of the event is the Inauguration of the EITSC Computer Laboratory at UP-ITTC. The third offsite computer laboratory of the EITSC has been set up in cooperation with the UP System Information Technology Foundation, Inc. (UPSITF), one of the partners of the Project in the implementation of the DTS course on Contact Center Servicing.  The laboratory is located at the UP IT Training Center (UP-ITTC) at the Vidal A. Tan Hall of the University of the Philippines.

You may download the Tentative Program and the Reply Form.

For confirmation or inquiries regarding the event, please call Mr. Roland Oguing at Tel. No. 752 0249 or 867 4329.

IT Project Management with Cybersecurity (Free Seminar)

IT Project Management with Cybersecurity

October 26 to 30, 2009 | 9am-5pm
Project Management (Monday to Thursday)
Cybersecurity (Friday)

UP ITTC Office, Diliman, Quezon City 

This course will cover nine knowledge areas in IT Project Management.

  • Project Integration Management
  • Project Scope Management
  • Project Cost Management
  • Project Time Management
  • Project Quality Management
  • Project Communications Management
  • Project Human Resource Management
  • Project Risk Management
  • Project Procurement Management

It will also cover an introduction to Cybersecurity, including issues and strategic solutions, specifically an overview of security threats and vulnerabiliities, security technologies and security management practices.


(Project Management) Dr. Lemuel Bra๑a of the Philippine Computer Society Foundation

He has more than 15 years of experience in various capacities in the IT industry. He finished his undergraduate and graduate studies from the University of the Philippines Diliman. He is currently president of the oldest IT association in the Philippines, the Philippine Computer Society Foundation (PCSF). He is presently working as Vice President of Software Ventures International (SVI) which is one of the pioneering IT companies in the Philippines. He is also a part-time senior instructor at the UP Diliman Department of Computer Science. He is also a member of other industry associations such as the Philippine Software Industry Association (PSIA), Business Process Association of the Philippines (BPA/P) and the Philippine Society of IT Educators (PSITE). He is frequently invited as a delegate and representative of various industry associations by government and non-government institutions abroad.

(Cybersecurity) Prof. Richard Bryan Chua of the UP Manila College of Arts and Sciences - Department of Physical Sciences and Mathematics

Expected Number of Participants: 30

Profile of Participants:

Faculty members of colleges and universities (public and private) in NCR and surrounding areas (e.g., Bulacan, Laguna, Cavite, etc.)

* Please await confirmation on whether or not your application has been approved.
* Only those whose application has been approved will be allowed to attend the training.
* Please accomplish the 
application form and send to fvortiz@ittc.up.edu.ph on or before October 22 (Thursday).

Software Engineering FREE SEMINAR for Female IT Teachers

The UP IT Training Center (UP ITTC) and the European IT Service Center (EITSC) invite you to attend this FREE 3-day lecture on Software Engineering.

Title:   Software Engineering

Description: This course is an introduction to the practical problems of specifying, designing, and building large, reliable software systems. Students work in teams on projects that are either case studies provided by the instructor, or real-world projects. The work includes project planning, requirements analysis, design, implementation, testing, and delivery. Additional topic on project management is likewise included.

Speaker: Prof. Sheila Magboo is an Assistant Professor VII in Health Informatics and Computing Sciences, and an Associate Editor of Acta Medica Philippina, which is the Official Publication of the College of Medicine and College of Public Health University of the Philippines Manila. She graduated from UP Diliman with a degree in BS Mathematics, and from De La Salle University with a degree in MS Information Technology. She was the Chair of College of Arts and Sciences Information Technology Office of the University of the Philippines - Manila.

Dates: October 12-14, 2009 | 9:00 am - 5:00 pm

Venue: UP ITTC Vidal A. Tan Hall, Quirino Ave. Cor. Velasquez St., UP Diliman, Quezon City

Open to 30 FEMALE faculty members of public/state/local universities in NCR.

* Please await confirmation on whether or not your application has been approved.
*Only those whose application has been approved will be allowed to attend the training.
* Please accomplish the application form and send to
mdmanalaysay@ittc.up.edu.ph on or before October 2, 2009.

Philippines Wins Offshoring Destination Award 2007

The results of the 4th annual National Outsourcing Association Awards (NOAA) were announced on 18 October 2007 at a glittering ceremony in central London. Over the last four years, the NOAA has become a landmark in the acceptance of outsourcing as a legitimate business practice and recognizes the efforts of companies or people who have shown excellence in the field of outsourcing.

The awards ceremony, which took place at The Brewery, in the City of London, was attended by almost 500 of the most influential people in the outsourcing world. The awards, which were hosted by stand up comedian, Fred MacAuley comprised an evening of dinner and entertainment.

The 16 categories, which encompass every area of outsourcing, attracted hundreds of applications and were judged by a panel of outsourcing experts. The winners of this year's NOAAs are as follows:

      BPO Project of the Year sponsored by Xansa
      WINNER: Intelenet Global Services

      IT Outsourcing Project of the Year sponsored by iHotdesk Group
      WINNER: Sapphire Group and Betbrokers

      Financial Services Outsourcing Project of the Year Sponsored by Lovells
      WINNER: IBM and Bradford and Bingley Group

      Public Sector Outsourcing Project of the Year sponsored by Infosys
      WINNER: Response and the US Embassy

      Telecommunications Outsourcing Project of the Year, sponsored by Hudson and Yorke
      WINNER: Firstsource and Vodafone Customer Services Belfast

      Utilities and High Tech Outsourcing Project of the Year, sponsored by Atos Origin
      WINNER: Sitel and Sony PlayStation 3

      Offshoring Operation of the Year sponsored by Outsource Magazine
      WINNER: ihotdesk

      Outsourcing Professional of the Year sponsored by Telecom Service Centre
      WINNER: Tim Palmer, MD, Equa Terra

      Outsourcing Service Provider of the Year sponsored by Invest Northern Ireland
      WINNER: NHS Shared Business Services

      Outsourcing Contact Centre of the Year, sponsored by Fujitsu
      WINNER: Garlands Call Centres

      Outsourcing Adviser of the Year sponsored by IBM
      WINNER: Slaughter and May

      Offshoring Destination of the Year sponsored by Wipro
      WINNER: The Philippines

      Outsourcing End User of the Year, sponsored by NelsonHall
      WINNER: Mapeley

      Award for Innovation in Outsourcing sponsored by Intelenet Global Services
      WINNER: Infosys and BT

      Lifetime Achievement Award, an NOA award
      WINNER: Bob Aylott of Orbys Consulting

      Special award for consistent excellence for outsourcing practice across all disciplines, an NOA award

Martyn Hart, chairman of the NOA commented:  As outsourcing matures, best practice becomes critically important and this is what our awards are all about. They are going from strength to strength and have become the bedrock of the outsourcing profession. This year's event proved to be an exciting evening celebrating excellence in outsourcing and graced by the most prominent outsourcing professionals in the industry. With outsourcing being such a fundamental part of the business landscape we feel it's critical to raise awareness of how important best practice in all aspects of outsourcing is and these awards have become an essential part of that.

The Philippines Awarded Best Offshoring Destination of the Year

The Philippines was awarded "Best Offshoring Destination of the Year" by the National Outsourcing Association (NOA) of the United Kingdom during its fourth annual award ceremony in London.

According to the NOA "the Philippines is truly developing as a global player in the offshoring marketplace. Its attractiveness as a destination of stems from a combination of important offshoring fundamentals alongside some highly valuable offshoring extras."

The Philippines' ITO/BPO industry has grown from EUR 1.1 to EUR 2.6 million over the past three years. Recent studies of the Business Processing Association of the Philippines (BPA/P) expect further increase up to EUR 9 million by 2010. Key sectors are contact centers, back office operations, animation, engineering design and software development.

Already housing global players such as LogicaCMG, Maersk and SGS the Philippines has become increasingly attractive for smaller and medium sized companies. For the NOA judges "the significant improvements in the infrastructure and attractive trade incentives made it a clear winner."

Philippine Trade Office in London Honorary Investment & Trade Representative Vicente Casim received the award for the Philippines. Next to the representatives of the Philippine government, the Philippine IT/BPO industry and Team Europe, UK companies, which already outsource successfully to the Philippines, such as LogicaCMG, Rivereo and Merlin joined the Philippine table and made it to a memorable event.

The application was submitted by Team Europe - Promoting the Philippines as the Offshoring and Outsourcing Destination of Choice. Team Europe is an initiative of the Business Processing Association of the Philippines, the European Chamber of Commerce of the Philippines, the British Chamber of Commerce, Board of Investments, Center for International Trade Expositions and Missions, and the European IT-Service Center Foundation.

The NOA is the UK's only outsourcing trade association. Advocating best practice, the NOA represents outsourcing end users, vendors and other companies which support outsourcing, such as legal firms, consultancies and HR. The NOA is involved in research, events, education and public affairs. Over the last four years, the NOA Awards have become a landmark in the acceptance of outsourcing as a legitimate business practice and recognise the efforts of companies or people who have shown excellence in the field of outsourcing.